Openings >> Desktop Support Specialist
Desktop Support Specialist
Title:Desktop Support Specialist
Location:London UK (Canary Wharf)

Do you have experience of providing Desktop Support in a corporate environment? Are you looking for a really engaged, fun-loving culture to provide excellent customer service in? Do you want to work for a dynamic company with lovely offices? Are you looking to work in a collaborative team with great learning opportunities? 

BGRS are recruiting for a Desktop Support Specialist in our Canary Wharf office. Working in a team of two, and as part of a global team, this role supports all levels of our highly diverse workforce. 

Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview

You will be responsible for the deployment, support and management of end user computing technology including desktops, laptops, printers, phones, VC units, mobile devices and peripherals. The position puts a strong focus on providing a superior customer experience while providing 2nd level support of the workstation environments.

This position will also participate in on-going technology refresh and asset management initiatives and may participate in new technology deployment projects as required.

What You'll Be Doing

  • Providing local 2nd level technical support for all end user computing issues while ensuring all SLAs are met
  • Troubleshooting and resolving local OS, software issues, network connectivity issues, faulty hardware components
  • Developing technical and customer documentation and delivering training as required to support end-user education
  • Participating in IT and business project initiatives as required
  • Assisting Infrastructure team in maintaining local servers and network equipment

Essential Requirements

  • Computer related Degree/ Diploma or equivalent work experience
  • Must have experience of providing IT / desktop support in a Corporate setting
  • Experience of working on and supporting the following platforms:
    • Microsoft Windows 10 and Windows 7
    • Microsoft Office 365 (Teams, OneDrive, SharePoint Online, Office Online etc.)
    • Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint etc.)
    • Microsoft Active Directory experience
    • Microsoft Exchange
Desirable but not essential
  • Microsoft SCCM
  • Microsoft Intune
  • Unified Communication Tools (Skype for Business, Citrix GoTo Meeting, etc.)
  • Video Conferencing Units (Polycom Trio and Group Series)
  • Anti-Virus / Malware tools
  • ITIL Foundation,MCDST or MCSA certification
  • Customer service
  • Experience with an IT ticketing system
  • Experience with an omni-channel Contact Center System
  • Experience in re-imaging computers, installing software and hardware.

What BGRS Offers

  • Competitive salary and incentive plans
  • Workplace flexibility for a balanced work/life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development

Follow BGRS

As an Equal Opportunity Employer, BGRS embraces diversity and, as such, is dedicated to considering all qualified applicants without regard to age, disability, gender, marriage or civil partnership status, race, religion, belief, sex, sexual orientation and any other characteristic protected by law.

All applicants are subject and consent to GDPR (General Data Protection Regulation) terms and conditions. Please click here for a full Privacy Notice.

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