Who is BGRS?

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve.

Role Overview

As a Manager, Client Accounting – Billing Resolution and Collections you will contribute to BGRS’ success by To take responsibility for the GFO Billing Resolution and Collections team based in London.  Manage a team of approximately of 7 individuals, including a Team leader as a direct report.

**In response to the COVID-19 pandemic all interviews are being conducted virtually.

If selected for an in-office position, you will work remotely while BGRS operates under mandatory telework.

What You'll Be Doing

Leading, guiding and training the team in the following duties:

CLIENT BILLING AND CASH COLLECTION

• Manage collections processes covering client receivables.
• Resolving any disputes/issues on invoices communicated from clients or internal colleagues
• Ensuring prompt cash collection.

• Report aged receivables and performance metrics monthly to senior management.

• Coordination of effective collection process with Client Service Directors and Managers.
• Client liaison with senior billing and Global Mobility client contacts.
• Actively manage aged receivable risk situations to maximize collections and minimize write-offs

OPERATIONAL RESPONSIBILITY

• Manage recruitment and performance management of team members.
• Conduct year end and periodic performance appraisals with staff members
• Oversee the key control checkpoints of the teams’ process i.e. aged unbilled reconciliations, AR reports.
• Provide leadership and training to the team and intervene in issues e.g. process / systems failures.
• Develop and exhibit expert level of technical ability for all aspects.
• Take full responsibility for timeliness, completeness and accuracy and meeting service level agreements.

CONSULTANCY AND SUPPORT

• Build close working relationships with Client Service Directors and Account Managers.
• Review and improve processes to ensure a high level of customer service.
• Act as a key point of contact for Client service teams and other non-GFO functions.
• Act as a key point of contact for other GFO functions

QUALITY

• Strong focus on process improvement and ability to review and change processes to improve service levels.
• Absolute commitment to client service excellence.
• Excellent attention to detail and a commitment to getting things right first time.
• Resilience and determination to achieve targets.

What You Bring to BGRS

• At least 6+ years’ Finance experience, preferably in relocation industry
• BA/BS degree preferred
• Attention to detail and excellent numeric skills
• At least 2 years’ staff management experience
• Direct experience of collections and financial control activities
• Ability to prioritize, multi-task and deliver against tight deadlines
• Excellent Excel skills preferred – competency in manipulating and reporting on large amounts of data
• Proficiency in Word and Microsoft Outlook
• Excellent organization and planning skills
• Good oral and written communication skills
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

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Equal Employment Statement

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BGRS’s global workforce welcomes and encourages growth, innovation, and sharing of perspectives and ideas. We value diversity in the workplace and are an equal opportunity employer. To learn about Diversity, Equity and Inclusion at BGRS, please visit our website. We thank all candidates who apply, however, only those selected for a personal interview will be contacted.

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