Openings >> Support Administrator (Contact Centre)
Support Administrator (Contact Centre)
Title:Support Administrator (Contact Centre)
Location:Ottawa, ON


Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview

The CCS Administrator will provide overall administrative support, including improving on office procedures, coordinating with various suppliers, and processing invoices and claims in a timely manner. Accurate input of information within a fast paced environment that requires flexibility is critical to success in this position.

The successful candidate will have a positive attitude, be able to work in a team setting, display good judgment, be detail oriented, have exceptional administrative skills including record keeping and have strong computer proficiency skills in Word, Excel, e-mail, and various other software programs.


What You’ll Be Doing

  • Accurate and timely processing of Transferee Expense Claims.

  • Complete and accurate data entry and Work Queue management for respective team(s), as instructed by Manager.

  • Complete Supplier sourcing for Third Party Service Providers

  • Investigate and performance manage non-compliance escalations.

  • Accurate completion of files and input of information

  • To be knowledgeable on CAF RP policies, Clarifications and approved BGRS processes.

  • Review documents received from Transferees and Suppliers.

  • Facilitate moves and travel arrangements, as needed.

  • Sort and distribute mail/email/fax.

  • Make recommendations to improve office procedures and maintain an effective file management system both online and on site.

  • Complete courier and Xpress Post as required. Ensure waybills are completed accurately.

  • Operate office equipment systems such as photocopier, fax, computer, and shredder.

  • Provide input and recommendations for changes/improvements to practices, procedures, manuals and forms including office procedures.

  • Assist team members, Team Leader and Managers when required.

  • Other duties as required in a changing work environment.


What You Bring to BGRS

  • Computer proficiency in a Windows environment i.e. Word, Internet, Excel, e-mail, and various software programs.

  • Excellent administrative skills, including record keeping

  • Accurate keyboarding/data entry skills are essential.

  • Knowledge/experience in relocation, residential real estate, legal office procedures, basic accounting and/or banking would be an asset.

  • Self-starter with the ability to work with minimal supervision in a fast-paced environment.

  • Strong verbal and written communication skills.

  • Client service oriented with excellent telephone manner.

  • Analytical and detailed oriented with effective time management skills.

  • Projects and maintains a professional image and positive attitude.

  • Must assist team members by sharing workload.

  • Flexibility with work hours.

  • MUST be Bilingual


What BGRS Offers

  • Competitive salary and incentive plans

  • Workplace flexibility for a balanced work/life approach

  • Comprehensive benefits packages and wellness program

  • Generous company-paid vacation days and holiday time

  • Challenging, collaborative, diverse corporate culture

  • Ongoing opportunities for learning and career development


Other Information

  • Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the Brookfield GRS–GS Company Security Officer (CSO)

  • BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.


Follow BGRS

As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.

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