Openings >> Senior Manager, Supplier/Vendor Management
Senior Manager, Supplier/Vendor Management
Title:Senior Manager, Supplier/Vendor Management
Location:London UK (Canary Wharf)

Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview

The Senior Manager, Supplier Account Management (SAM) position works in conjunction with Client Services to manage the partnership with one or more global mega client accounts that form part of BGRS’ corporate client portfolio. For their allocated client account(s), the SAM is accountable for driving excellence in supplier performance across all service lines that BGRS is engaged to manage globally.  This role reports into the Director, Supplier Account Management.  The Supplier Account Management team is responsible for supporting Client Services with coordinating and managing the provision of high quality customer oriented products and services delivered by the BGRS global supply chain.  The Supplier Account Management team is also responsible for offering policy, product or service tailoring recommendations to the client and Client Services and for providing client training.  This role is office-based in London, UK and will include people management responsibilities.

What You'll Be Doing

  • Act as the principal supply chain point of accountability for one or more global mega client account(s) and develop strong relationships with mobility contacts and BGRS personnel working on the account(s).
  • For allocated client account(s), foster a sound understanding of company culture, internal service teams and key issues as well as supply chain related contractual obligations. 
  • In conjunction with the Client Service Director(s) / client(s), develop and implement client specific supply chain strategy with a view to ensuring full utilisation of contracted services, optimising / up-selling products and services, driving cost savings and innovation and achieving agreed supplier service level agreement goals. 
  • Understand, support and participate in delivering Client Service strategic growth plan(s) for allocated corporate client account(s).
  • Compile and develop tailored supply chain reporting aligned to the agreed strategic plan(s), including but not limited to the following: client dedicated network performance and spend; client network trends; client specific initiatives and projects; client specific market analysis / newsletters; BGRS products / services and sourcing updates. 
  • Support the respective implementation and service delivery teams during initial implementation for dedicated account(s) as well as any future client project implementations.
  • Develop client specific best practice tools for client dedicated network to drive global consistency in service delivery and to support continuous improvement. 
  • Consultatively and proactively work on initiatives and projects related to allocated client account(s), including: cost savings; supplier innovations and value-add; client specific supplier communications e.g. related to client developments; client specific supplier trainings on client culture, needs, policies and procedures; client and / or Client Services presentations and trainings (related to client dedicated suppliers).
  • Prepare supply chain input for allocated client(s)’ recurring client reviews and participate in and present during such reviews, as desired by Client Services. 
  • Provide support for RFPs, RFIs, and re-bids for allocated client account(s).
  • Support Client Services’ team members with supplier issues / escalations on all service lines that BGRS is engaged to manage for the allocated client(s) and offer creative solutions or recommendations on process changes or preventative actions to prevent SLA breaches.
  • Partner with appropriate internal resources, in particular Global Supplier Networks to recommend recognition, probation and supplier termination where necessary and in case of the latter to ensure effective new supplier set-up. 
  • Work closely with Global and Regional Network Managers to manage / optimise supplier performance for allocated client account(s), providing input and / or participating in supplier performance calls, as appropriate.

What You Bring to BGRS

  • Experience and proven track record of maximising supplier performance. 
  • High degree of familiarity with mobility dynamics including competitors, customers, legal, procurement and regulatory frameworks and suppliers, as well as BGRS policies, processes and procedures.
  • Excellent knowledge of global supply chain team and Client Service function.
  • Strong business acumen and entrepreneurial spirit
  • Demonstrated ability and confidence to work independently with minimal supervision within a fast paced environment. 
  • Ability to support RFI and RFP processes
  • Ability to navigate ambiguity and capable of consultative interactions and creative problem solving 
  • Strong project management and analytical skills
  • Excellent influencing and negotiating skills
  • Solid interpersonal and verbal communication skills
  • Strong presentation skills across supplier and client settings, including assuming the position of lead presenter
  • Strong problem solving/decision making skills
  • Attention to detail and highly organised
  • Cultural sensitivity 
  • Team player with strong leadership skills, capable of motivating and coaching more junior team members
  • Flexibility to work in a fast changing, complex and occasionally stressful environment across time zones and to occasionally travel (for implementation meetings/client reviews, etc.) 
Education required:
  • University / college degree or equivalent work experience
  • Advanced ability in Excel, Word, and PowerPoint
  • Native/fluent level of English
  • University / college degree in business, communications, Human Resources or a related field 
  • CIPS or other supply chain management certification(s)
  • Additional language skills

Experience required:
  • Minimum combined five years’ in mobility industry or similar customer service role with an understanding of escalation management and high touch customer focus
  • Two years in mobility industry supplier management or procurement
  • Account management / client relationship management
  • People Management experience
  • Experience of developing, implementing and executing strategic plans.
  • Experience living abroad or working with different cultures

What BGRS Offers
  • Competitive salary and incentive plans
  • Workplace flexibility for a balanced work/life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development
CLOSING DATE: 10th December 2018

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As an Equal Opportunity Employer, BGRS embraces diversity and, as such, is dedicated to considering all qualified applicants without regard to age, disability, gender, marriage or civil partnership status, race, religion, belief, sex, sexual orientation and any other characteristic protected by law.

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