Openings >> Consultant
Location:Sao Paulo, Brazil

Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world's most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview
The Consultant acts as the primary point of contact for relocation customers.  This role is responsible for counseling customers on benefits provided by their employer and managing the home sale process through marketing and sale/acquisition of property through effective coordination of other service departments, suppliers, agents, and brokers. This Consultant is also responsible for coordinating services across the supplier network and other service teams to ensure customer satisfaction with the relocation services provided. 

What You'll Be Doing

  • Drive a high level of customer and client satisfaction
  • Counsel customers on relocation benefits provided by their employer
  • Develop and counsel customers on effective home sale marketing strategies
  • Coordination of all services delivered to customers
  • Drive high levels of service acceptance and supplier and broker network utilization
  • Manage exception process ensuring appropriate approvals are obtained
  • Execute customer service transactions, as required
  • Ensure system data integrity
  • Enforce client relocation policies for their transferees
  • Minimize weighted direct home selling costs
  • Identify real estate brokers and place referrals for marketing
  • Initiate supplier set-up for new real estate brokers
  • Communicate the marketing strategy to the customer
  • Monitor offers and list price, taking into account client AV sale benefits and in comparison to BMA and offer price
  • Review broker market analysis and interface with the Broker Relocation Director to implement the marketing strategy
  • Analyze appraisals, inspections, and homeowners disclosure statement
  • Communicate any required repairs, re-inspections or title deficiencies to the Relocation Consultant for discussion with the customer
  • Ensure properties are listed in a timely manner
  • Place referrals and ensure referral documentation is signed and returned
  • Review and sign contracts and escrow agreements
  • Meet reporting deadlines
  • Ensure timely and effective transition of files to the Inventory Team

What You Bring to BGRS

  • BA/BS or equivalent work experience preferred
  • 2+ years experience in a customer service
  • 2 + years related real estate sales experience or industry experience preferred
  • Real Estate license preferred
  • Proficient in Microsoft Windows environment
  • Customer focus
  • Strong interpersonal skills
  • Solid decision making skills
  • Excellent verbal and written communication skills
  • Ability to manage conflict
  • Demonstrates flexibility and innovation
  • Product knowledge
  • Solid organizational skills
  • Ability to handle multiple priorities

What BGRS Offers

  • Competitive salary and incentive plans
  • Workplace flexibility for a balanced work/life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development

Follow BGRS

As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.

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