Who is BGRS?

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve.

Role Overview

As a CRM Administrator you will contribute to BGRS’ success by championing the use of a recently redesigned the Salesforce platform across the organization. Successful candidate will have a strong technical background and a demonstrable experience partnering with business stakeholders to configure Salesforce to business needs. The candidate will be responsible for day-to-day administration, customizations, reporting, business analysis and maintenance of the Salesforce and third party connected applications.

What You'll Be Doing

• End-user support and issue resolution, user provisioning.
• Security administration, data management, system configuration, customization, workflow management, reporting, and deployment.
• Assessing issues and proactively making recommendations to improve performance and utilization.
• Acting as a technology business partner to drive Salesforce’s evolution, including new functionality and/or new user group onboarding from business requirements gathering to configuration, deployment, and user training.
• Building and maintaining system automations based on business need.
• Enhancing, developing and maintaining report suites and dashboards to support business functions across the organization, including pipeline, activity, exception, data completeness and system usage reports.
• Collaborating with functional SMEs to integrate related metrics and enhance forecasting and reporting capabilities across marketing, business development and account management functions.
• Partnering across related functions, such as campaign, bid and IT management to support administration and/or integration of related marketing and business development automation platforms.
• Enhancing, developing, and maintaining documentation of existing systems and procedures.
• Establishing and maintaining training material as needed and provide user training.
• Keeping up to date with Salesforce releases, features, and best practice.

What You Bring to BGRS

• Bachelor's degree; preferably in Economics, Computer Science, Information Management, Statistics or related field.
• Certified Salesforce Administrator with demonstrable continued education and skills maintenance.
• Minimum 3 years in a Salesforce administrator role, preferably within B2B and/or Professional Services organizations.
• Demonstrable knowledge of CRM software application in the context of sales, marketing, business operations and ability to translate stakeholder input into applicable configuration.
• Strong analytical skills with the ability to collect and analyze datasets, and communicate with attention to detail and accuracy
• Effective communication, presentation and interpersonal skills to work with and influence stakeholders across the business and at all levels, effectively analyze user input, and deliver user training when dealing with a range of technical abilities.
• Ability to plan, prioritize, collaborate, and manage multiple assignments to tight deadlines and in a fast-paced environment.
• Self-starter mentality with a strong desire to continue learning and expanding skills.
• Strong plus:
  • Experience with Sales Cloud and Marketing Automation & Analytics.
  • Experience integrating Salesforce with sales enablement and marketing and proposal automation tools.
  • Knowledge of and experience with reporting packages.

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development
• Remote working environment (Eastern or Central Time Zone preferred)

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Equal Employment Statement

BGRS’s global workforce welcomes and encourages growth, innovation, and sharing of perspectives and ideas. As an Equal Opportunity Employer, we embrace diversity and, as such; are dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. To learn about Diversity, Equity and Inclusion at BGRS, please visit our website. Employment may be subject to additional background checks, drug testing and fingerprint processing.

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