Who is BGRS?

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve.

Role Overview

This role will report to the Team Leader, Client Accounting. The Finance Coordinator will support the automated processing of BGRS Customer Expense claims which requires human intervention to resolve automation defects or requires processing manually without automation support. The individual must exhibit the skills to work in a high volume, highly complex environment with automation tasks based on set guidelines ensuring accuracy of payments to our customers based on strict SLAs.

The role will also be required to support internal customer enquiries regarding customer payments in an expedient and professional manner. The role carries responsibility for high levels of attention to detail in a fast-paced environment. The role will also be required to manage process controls and liaise with Customer Experience teams for on hold claims and the Digital Policy Solution team to report and maintain the accuracy of the rules used within Automation when defects arise.

Ad hoc tasks will also be required to support the wider Production Automation Support team in Bangalore
 

**In response to the COVID-19 pandemic all interviews are being conducted virtually.

If selected for an in-office position, you will work remotely while BGRS operates under mandatory telework.

What You'll Be Doing

• Receive and process customer expense claims in accordance with the standard process guidelines.
• Review and identify the reason for the failure of automation as per the standard process guidelines
• Work closely with other departments to solve the reason for failure.
• Take steps to rectify and ensure the Digital Policy Solution and Rules Engine is updated
• Apply human intelligence to bridge the gaps in process automation.
• Reviews & audits customer claims that cannot be processed by the Digital Policy Solution (“DPS”) following standard guidelines
• Payment Accuracy - Strives for 0% error rate on payments (wrong currency, wrong amount, wrong payee, type and cash account, duplicate payment, wrong coding)
• Perform tasks in accordance with any statutory, legal and client specific requirements.
• Audit and process all the payments within the defined service level agreement (SLA)
• Adhere to data integrity and confidentiality requirements as per the company policy.
• Provides accurate and timely response to internal and external customers regarding payments
• Show a proactive and “can do “attitude to work
• Helps other team members, shares knowledge and learning
• Builds positive and effective working relationships with other departments
• Understand the Financial Impact while processing the customer expense/allowance requests
• Utilizes Zendesk to manage query resolution

What You Bring to BGRS

• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
• Commerce graduates
• Minimum of 4 years of accounts payable or related experience
• Strong technological skills e.g., Windows, the Office suite: Word, Excel, PowerPoint, Access, and Outlook
• Proactive
• High attention to detail
• Good Communication skills
• Customer focused (Internal / External)
• Strong interpersonal skills
• Ability to maintain working relationships
• Ability to work in changing work environment
• Ability to work unsupervised remotely

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

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Equal Employment Statement

APAC/EMEA:

BGRS’s global workforce welcomes and encourages growth, innovation, and sharing of perspectives and ideas. We value diversity in the workplace and are an equal opportunity employer. To learn about Diversity, Equity and Inclusion at BGRS, please visit our website. We thank all candidates who apply, however, only those selected for a personal interview will be contacted.

All applicants are subject and consent to GDPR (General Data Protection Regulation) terms and conditions. Please click here for a full Privacy Notice.