Openings >> Application Support Specialist
Application Support Specialist
Summary
Title:Application Support Specialist
ID:5926C
Location:Singapore - Hybrid
Description

Who is BGRS?
 

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve.

Role Overview


The application support team is accountable for installing, monitoring, configuring and maintaining BGRS’s applications. As an Application Support Specialist, you will be a Tier 2 support for all BGRS applications; responsible for the applications stabilization using monitoring tools and performance monitoring. On top of installing and upgrading applications; this role will proactively monitor, troubleshoot and repair BGRS critical applications. The Application Support Specialist will use multiple ticket systems; Footprints and TFS to help manage the team’s workload.


What You'll Be Doing

 

  • Responsible for installing, configuring and maintaining BGRS’s applications.
  • Participate in Application/Performance monitoring projects and initiatives.
  • Will require to coordinate with multiple team members within the Application Support team and people from other technical and non-technical teams.
  • Provide Tier 2 support to all BGRS applications and escalate to Tier 3 as required.
  • Provide Tier 2 support to all US Government Applications. US GOV certified is essential.
  • Help improving the team’s processes and technical efficiencies.
  • Plan, setup, configure, and maintain monitoring tools all BGRS applications as required.
  • Plan, setup and support web applications in Microsoft IIS 7+ environment.
  • Create and maintain, documentation, including operational, installation documentation and deployment plans.
  • Monitor and resolve application alerts using BGRS’s suite of monitoring tools.
  • Identify, diagnose, determine, and document root cause for application problems and assist Systems Engineering team on identifying server problems.
  • Share on-call responsibilities with other team members.


What You Bring to BGRS
 

  • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
  • BS degree in Information Technology, Computer Science, or related field, can be substituted for sufficient work experience.
  • Microsoft MCSE (Server Infrastructure) certification is an asset.
  • 3+ years’ experience deploying, maintaining and troubleshooting technologies built on the Microsoft Windows stack – IIS 7+, MS .NET, SQL Server
  • Ability to drive continuous improvement from a people, process, and technology perspective
  • Experience with monitoring tools: SCOM, Solarwinds
  • Understanding the implementation and administration of common TCP/IP-based services: including DNS, DHCP, HTTP, SSH, SMTP is an asset.
  • Possess an understanding of SDLC and ITIL Change Management Process.
  • Experience using defect tracking tools to document and process documentation, hardware and software defects.
  • Excellent communication and interpersonal skills.
  • Ability to work with minimal to no supervision, and provide proactive updates to their leadership team.
  • Ability to foster a team environment through transparency and collaboration
  • Ability to multi-task in a dynamic working environment.
  • Interpersonal skills with the ability to work in a fastā€paced environment and participate as an independent contributor


What BGRS Offers
 

  • Competitive salary and incentive plans
  • Workplace flexibility for a balanced work/life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development
 

Follow BGRS
  

 

Equal Employment Statement 

Canada:

BGRS’s global workforce welcomes and encourages growth, innovation, and sharing of perspectives and ideas. We value diversity in the workplace and are an equal opportunity employer. We are committed to providing an inclusive and accessible environment. To learn about Diversity, Equity and Inclusion at BGRS, please visit our website. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.

 

Les effectifs de BGRS à l’échelle mondiale apprécient et encouragent la croissance, l’innovation et le partage des perspectives et des idées. BGRS accorde une grande importance à la diversité dans le milieu de travail et est un employeur adhérant aux principes d’égalité. Nous nous engageons à offrir un environnement accessible et inclusif. Nous remercions toutes les personnes qui posent leur candidature. Cependant, nous communiquerons uniquement avec les candidats retenus pour une entrevue individuelle. N’hésitez pas à communiquer avec nous si vous avez des questions. Nous travaillerons avec vous afin de répondre à vos besoins.

 

 

 

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