Who is BGRS?
 

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve. The

Role Overview

This role will report to the Team Leader, Support Services. The successful candidate will be handling support operations responsible for issue resolution and exception processing. The team will be responsible for assisting and supporting a suite of services offered to our customers on assignment, in various locations throughout the world. The Support Services Coordinator ensures our customers have the appropriate support for a hassle-free assignment.

The role carries responsibility for high levels of customer service in a fast-paced environment. The successful candidate will possess superior collaboration skills to successfully work with stakeholders including but not limited to Client Services, Supply Chain Management and Client Accounting / Finance.

What You'll Be Doing

 

Customer Service

• Superior ability to identify and understand customer needs and address them in a timely manner
• Address escalations timely and with superior professionalism with a customer \ client mindset
• Adhere to the BGRS core competencies at all times

Tasks

• Manage and resolve queries and escalations on a timely basis (initial acknowledgement within 24 hours)
• Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement (SLA)
• Attend and service client calls as necessary.
• Need to be a team player with excellent ownership
• Perform tasks in accordance with any statutory or legal requirements.
• Ensure all resolutions and processing are in line with the process and rules of engagement.
• Communicate at regular intervals to the customer and / or stakeholder advising on the status of the request
• Ensure all interactions and transactions are accurately and timely documented in the ticketing / tracking systems and business operations systems for full transparency.
• Save all departmental documents electronically in an easy to retrieve location and adhere to a paperless environment.
• Work closely with our supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to our customers.
• Ensure continuous learning and development of self.
• Contribute to the knowledge base for the betterment of overall operations
• Recommend process improvements changes based on business objectives
• Projects and / or tasks as assigned by supervisors.

What You Bring to BGRS
 

• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
• Bachelor’s Degree preferred
• 2 years of experience in business operations process
• Excellent communication skills (both written and verbal)
• Knowledge of relocation industry will be an added advantage
• International experience will be an added advantage
• Demonstrate high levels of customer service and operational excellence
• Experience in multichannel communication environment
• Ability to multi-task and prioritize in a fast paced environment
• Ability to collaborate successfully with employees from other departments
• Proficient in Microsoft Windows environment (Excel, Word, PowerPoint, SharePoint)
• Career oriented individual looking for a long term association

What BGRS Offers
 

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

Follow BGRS
  
 

Equal Employment Statement
Canada:

BGRS’s global workforce welcomes and encourages growth, innovation, and sharing of perspectives and ideas. We value diversity in the workplace and are an equal opportunity employer. We are committed to providing an inclusive and accessible environment. To learn about Diversity, Equity and Inclusion at BGRS, please visit our website. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.

Les effectifs de BGRS à l’échelle mondiale apprécient et encouragent la croissance, l’innovation et le partage des perspectives et des idées. BGRS accorde une grande importance à la diversité dans le milieu de travail et est un employeur adhérant aux principes d’égalité. Nous nous engageons à offrir un environnement accessible et inclusif. Nous remercions toutes les personnes qui posent leur candidature. Cependant, nous communiquerons uniquement avec les candidats retenus pour une entrevue individuelle. N’hésitez pas à communiquer avec nous si vous avez des questions. Nous travaillerons avec vous afin de répondre à vos besoins.