Openings >> Client Services Coordinator
Client Services Coordinator
Title:Client Services Coordinator
Location:Ottawa, ON
Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview

This role will report to the Team Leader, Business Operations. The successful candidate will be handling back end support operations responsible for issue resolution and exception processing. The team will be responsible for assisting and supporting a suite of services offered to our customers on assignment, in various locations throughout the world.  The Support Services Coordinator ensures our customers have the appropriate support for a hassle free assignment.

The role carries responsibility for high levels of customer service in a fast-paced environment.  The successful candidate will possess superior collaboration skills to successfully work with stakeholders including but not limited to Client Services, Supply Chain Management and Client Accounting / Finance.  

What You’ll Be Doing
  • Superior ability to identify and understand customer needs and address them in a timely manner
  • Address escalations timely and with superior professionalism with a customer \ client mindset
  • Adhere to the BGRS core competencies at all times
  • Manage and resolve queries and escalations on a timely basis (initial acknowledgement within 24 hours)
  • Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement (SLA)
  • Attend and service client calls as necessary.
  • Need to be a team player with excellent ownership
  • Perform tasks in accordance with any statutory or legal requirements.
  • Ensure all resolutions and processing are in line with the process and rules of engagement.
  • Communicate at regular intervals to the customer and / or stakeholder advising on the status of the request
  • Ensure all interactions and transactions are accurately and timely documented in the ticketing / tracking systems and business operations systems for full transparency.
  • Save all departmental documents electronically in an easy to retrieve location and adhere to a paperless environment.
  • Work closely with our supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to our customers.
  • Ensure continuous learning and development of self.
  • Contribute to the knowledge base for the betterment of overall operations            
  • Recommend process improvements changes based on business objectives
  • Projects and / or tasks as assigned by supervisors.
What You Bring to BGRS
  • Bachelor’s Degree preferred
  • 2 years of experience in business operations process
  • Excellent communication skills (both written and verbal)
  • Knowledge of relocation industry will be an added advantage
  • International experience will be an added advantage
  • Demonstrate high levels of customer service and operational excellence
  • Experience in multichannel communication environment
  • Ability to multi-task and prioritize in a fast paced environment
  • Ability to collaborate successfully with employees from other departments
  • Proficient in Microsoft Windows environment  (Excel, Word, PowerPoint, SharePoint)
  • Career oriented individual looking for a long term association
Other Information
  • Reliability status security clearance granted by CISD, PSPC; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO).
BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.

Follow BGRS
This opening is closed and is no longer accepting applications
Powered by ApplicantStack